IT Support Engineer

Job Summary

We are looking for a motivated IT Support / Network Support Engineer to provide technical assistance to users, maintain IT infrastructure, troubleshoot hardware and software issues, and support network operations. The ideal candidate should have good troubleshooting skills, basic networking knowledge, and a strong willingness to learn.

Key Responsibilities

• Provide first-level IT and technical support to employees and customers.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain computers, printers, peripherals, and other IT equipment.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, and network connectivity issues.
• Configure and troubleshoot basic network devices such as routers, switches, access points, and firewalls.
• Perform basic network diagnostics using tools such as Ping, Traceroute, IPConfig/Ifconfig, and NSLookup.
• Assist with user account creation, access management, password resets, and system configurations.
• Maintain IT assets, equipment records, and technical documentation.
• Monitor network and system performance and escalate critical issues when required.
• Support VPN, remote access, and basic network security requirements.
• Coordinate with vendors and service providers for hardware, software, and connectivity-related issues.
• Maintain proper records of incidents, service requests, troubleshooting activities, and resolutions.
• Follow IT security policies, backup procedures, and company standards.
• Provide remote and on-site technical support when required.

Required Skills

• Good understanding of computer hardware and operating systems.
• Basic knowledge of Networking concepts such as TCP/IP, DNS, DHCP, LAN, WAN, VLAN, and subnetting.
• Basic understanding of routers, switches, firewalls, Wi-Fi, and VPNs.
• Familiarity with Windows operating systems and common troubleshooting procedures.
• Knowledge of Microsoft Office / Microsoft 365 is preferred.
• Good analytical and problem-solving skills.
• Ability to diagnose and resolve technical issues systematically.
• Good communication and interpersonal skills.
• Ability to work independently as well as in a team.
• Strong willingness to learn new technologies.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CCNA
• Microsoft certifications
• Any relevant IT or networking certification

Educational Qualification

• Bachelor's degree / Diploma in Computer Science, Information Technology, Electronics, Networking, or a related field.

Key Competencies

• Technical Troubleshooting
• Networking Fundamentals
• Problem Solving
• Communication Skills
• Customer/User Support
• Time Management
• Teamwork
• Attention to Detail
• Adaptability and Continuous Learning

What We Offer

• Hands-on exposure to IT infrastructure and networking.
• Opportunity to work with real-world technical environments.
• Learning and development opportunities.
• Career growth in IT Infrastructure and Network Operations.
• Collaborative and supportive work environment.

Pay: ₹15,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person