IT Support Engineer

About Entrust Network
Entrust Network is a Singapore-based Managed Service Provider (MSP) providing IT support, cloud, cybersecurity, and Microsoft 365 solutions to SMEs and nonprofit organizations.

Responsibilities:

End User Support

• Provide remote and onsite technical support for end user.
• Respond promptly to helpdesk tickets, emails, and phone calls.
• Installation, configuration, and maintenance of computers and network devices.
• Assist users with hardware,software, Microsoft 365, printer and network related issues.
• Maintain updated network diagrams, IT inventory and technical documentation
• Assist as a Project member for IT infrastructure, cloud and cybersecurity projects.

What you will learn

• Microsoft 365 - Exchange, Sharepoint, OneDrive and Teams.
• Microsoft Security - Entra ID, Intune, Defender, Purview, MFA and Conditional Access.
• Cybersecurity - Firewalls, endpoint protection, SIEM, VAPT.
• Networking - Firewalls, switches, wireless network and VPN.
• Cloud & Virtualization - Cloud server, Linux VMs and Virtualization platforms.
• IT Projects - Participate in customer deployments, upgrades and migration work.

Training and Career Development

• Structured on the job training and mentorship.
• Company-sponsored professional training and certification – One industry certification per year (e.g. CompTIA, Certified Ethical Hacker (CEH), Data Protection Officer (DPO), or other approved certifications) to support continuous career growth.

Remuneration and Rewards

• AWS (Annual Wage Supplement).
• Performance and Project based incentives.

Security and Professional Responsibilities

• Follow the company's Information Security Management System (ISMS) policies and procedures.
• Support the implementation of cybersecurity standards and industry best practices.
• Protect customer information and maintain confidentiality at all times.

The Ideal Candidate:

• Degree or Diploma in Information Technology, Cybersecurity, or a related discipline.

• 2 years of IT support working experience.

• Good communication and presentation skill.

• Responsible, service-oriented and comfortable working with customers.

Personal Data Protection
By submitting your resume, you consent to the collection, use, and disclosure of your personal data for recruitment purposes in accordance with our Data Protection Policy.

For more information, please refer to our Data Protection Policy or contact our Data Protection Officer.

https://www.entrustnetwork.com/privacy-policy/