IT Support Engineer

Company Overview Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our ‘Global’ loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty company in Asia.

The only constant in today’s difficult and dynamic market is 'change'. Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty.

About The Role We are seeking a motivated and technically skilled IT Support Engineer to join our IT Operations team. The ideal candidate will have hands-on experience in end-user support, system administration, network troubleshooting, and IT infrastructure management.

This role requires an individual who can independently diagnose and resolve technical issues, manage IT assets, support enterprise applications, and ensure smooth day-to-day IT operations across the organization.

Key Responsibilities

• Provide L1/L2 support for hardware, software, network, and application-related issues.
• Support, configure, and troubleshoot Windows, Ubuntu Linux, and macOS systems.
• Manage Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Administer Active Directory and Microsoft Entra ID, including user onboarding, offboarding, and access management.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP-related issues.
• Configure, manage, and troubleshoot firewalls (Fortinet, Sophos, Cisco ASA, or equivalent).
• Support endpoint security solutions and implement IT security best practices.
• Maintain IT asset inventory, software licenses, and hardware lifecycle management.
• Coordinate with vendors and ensure timely resolution of support requests.
• Maintain IT documentation and support records.

Required Skills & Qualifications

• Strong knowledge of Windows, Ubuntu Linux, and macOS administration.
• Hands-on experience with Microsoft 365 Administration.
• Experience with Active Directory and Microsoft Entra ID.
• Good understanding of networking concepts and troubleshooting.
• Experience managing firewall solutions and network security.
• Knowledge of endpoint security and device management.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and manage multiple priorities.

Good to Have (Not Mandatory)

• Experience with Zscaler (ZIA, ZPA, Client Connector).
• Exposure to Microsoft Intune / Endpoint Manager.
• Experience with CrowdStrike Falcon.
• Basic PowerShell or Shell scripting knowledge.