IT support Engineer

We are seeking an IT Support Desk Engineer to provide first and second line support across the group’s offices and sites, ensuring reliable IT operations and secure systems.

Key Responsibilities:

• Resolve IT support requests involving computers, printers, mobile devices and meeting-room equipment.
• Manage employee IT onboarding and offboarding, including accounts, devices and access permissions.
• Configure and maintain networks, Wi-Fi, firewalls, switches, VPNs and internet connectivity.
• Administer Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive and Intune where deployed.
• Maintain Windows servers, Active Directory, DNS, DHCP, Group Policy and file permissions.
• Manage endpoint security, software updates, backups and recovery testing; support cybersecurity controls aligned with applicable Qatar NCSA requirements and company policies.
• Install and maintain licensed software and provide initial support for ERP, Yardi, Power BI and other business applications.
• Maintain IT asset records, technical documentation and service reports; coordinate with vendors on support, procurement and renewals.

Qualifications and Experience:

• Bachelor’s degree in IT, Computer Science, Computer Engineering or a related field. A diploma with strong relevant experience may be considered.
• 3–5 years of relevant experience in IT support or systems administration, with hands-on networking and Microsoft 365 experience.
• Experience with firewalls, managed switches, Windows Server, endpoint security and backup solutions.
• GCC experience preferred; Qatar experience and familiarity with NCSA requirements are an advantage.
• Experience supporting multiple offices or sites in construction, real estate or facilities management is preferred.
• Relevant Microsoft, networking, firewall, cybersecurity or IT service management certifications are an advantage.

Required Skills:

• Strong troubleshooting, communication and customer-service skills.
• Ability to work independently, prioritise requests and respond calmly to urgent outages.
• Good documentation skills and strict confidentiality when handling company data.
• Proficiency in English; Arabic is an advantage.

Pay: QAR6,000.00 - QAR8,000.00 per month

Work Location: In person