IT Support Engineer

About the Role - GIA is seeking an experienced and hands-on IT Support Engineer to serve as the primary technology representative for our Tokyo office.

This is a unique opportunity to serve as the primary on-site IT professional for our Tokyo office, supporting approximately 60 users while overseeing local infrastructure, networking and data centre operations.

As the sole on-site IT professional supporting approximately 60 users, you will play a critical role in delivering end-user support, maintaining site infrastructure, overseeing the local data centre environment, and ensuring secure and reliable IT operations.

You will work closely with colleagues in Japan, our California headquarters, and regional offices across Asia.

Key Responsibilities

• Provide first- and second-line IT support for approximately 60 users

• Support Windows 11 desktops and laptops, mobile devices, printers, scanners and peripherals

• Support Microsoft 365 services including Outlook, Exchange Online, Teams, SharePoint Online and OneDrive

• Manage Microsoft Intune, Windows Autopilot, Microsoft Entra ID and endpoint security solutions

• Support Microsoft Teams Rooms, Teams Phone and collaboration technologies

• Coordinate and resolve incidents, service requests and technology issues

• Oversee local network infrastructure, including firewalls, switches, enterprise wireless, WAN and SD-WAN connectivity

• Maintain and support the Tokyo data centre and communications rooms

• Perform endpoint and server patching activities and support vulnerability remediation efforts

• Coordinate local technology vendors, internet service providers and maintenance contractors

• Maintain IT documentation, asset inventories, operational procedures and site continuity plans

• Act as the local hands-on support resource for central infrastructure, networking and security teams

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field, or an equivalent combination of education and experience

• 5+ years of experience in IT Support, Desktop Engineering or Infrastructure Support

• Experience supporting enterprise Windows 11 and Microsoft 365 environments

• Hands-on experience with Microsoft Intune and Windows Autopilot

• Working knowledge of Microsoft Entra ID, Microsoft Configuration Manager and Microsoft Defender for Endpoint

• Knowledge of enterprise networking technologies, including firewalls, WAN, SD-WAN, managed switching and enterprise wireless

• Experience supporting data centre or communications room environments

• Strong troubleshooting, analytical and problem-solving skills

• Ability to work independently with minimal supervision

• Native or fluent Japanese and business-level English communication skills

Preferred Certifications

• CompTIA A+ or Network+

• Microsoft Certified: Endpoint Administrator Associate (MD-102)

• ITIL 4 Foundation

• Cisco CCNA

• Fortinet NSE

• Palo Alto PCNSA

Additional Information

• This position is based on-site in Tokyo and requires regular physical presence

• Occasional after-hours support is required for maintenance activities and critical incidents

• Collaboration with California headquarters may require occasional early morning or evening meetings

• Occasional regional travel may be required

Applicants must have the legal right to live and work in Japan at the time of application. Visa sponsorship is not available for this position.

If you enjoy working autonomously, solving a wide range of technical challenges, and serving as the trusted IT partner for an entire site, we would love to hear from you.