IT Support Engineer

Define your future at HL Bank Singapore Key Responsibilities

• IT Asset & Lifecycle Management

End-to-End Asset Tracking: Manage the inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices (device for common usage), and branch-specific hardware. Accountable for all IT assets.

Procurement & Disposal: Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.

User & Service Management: Onboarding/Offboarding: IT provisioning for new hires and asset recovery for resignees.

Shared Services: Oversee printer user management and physical access system, including access rights and usage tracking.

• ITSM & Incident Governance

Service Desk Excellence: Act as an escalation point for service requests, incidents, and change requests within the ITSM tool

Process Management: Assist in managing incidents to ensure minimal business disruption. Periodic review tickets in ITSM.

• Operational Resilience & Compliance

System Health Checks : Conduct regular health checks on core IT systems and infrastructure to ensure availability.

MAS TRM Alignment: Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control.

BCP & DR : Actively participate and support Business Continuity Planning (BCP) and Disaster Recovery (DR) drills, ensuring IT support readiness during contingency scenarios.

• Documentation & Reporting

Standard Operating Procedures: Maintain and update IT SOPs to reflect current workflows and regulatory changes.

Management Reporting: Prepare monthly performance slides and asset utilization reports for management.

Ad-hoc Projects : Support IT service management initiatives and transformation projects as assigned.

Requirements Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Experience: 5–7 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.

Technical Skills: Proficiency in ITSM frameworks (ITIL Certification is a strong plus).

Familiarity with Windows/Mac OS, SCCM, Active Directory, end point cybersecurity and MDM solutions.

Hands-on experience with hardware and software troubleshooting

Compliance Knowledge: Solid understanding of MAS TRM Guidelines.

Soft skills: Ability to work across functional and support cross-team initiatives to achieve departmental goals.. Committed to a high standard of service excellence to all user requests. "Can-do" attitude with a focus on proactive problem-solving and operational resilience.

About HL Bank Singapore HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority . By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.

Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets . This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.

At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.