IT Support Engineer

Job highlights

• You will provide day-to-day technical support for the installation,configuration,and deployment of Microsoft and Apple computing environments. What we expect from you: Proven work experience as a Technical Support Engineer,Desktop Support Engineer,IT Help Desk Technician or similar role
• Experience in Jamf / Intune / Airwatch / Kandji

How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.

What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Job Responsibilities:

• Support IT Operations.
• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting.
• Diagnose and resolve technical issues.
• Install and support end-user devices.
• Create technical documentation and SOPs (Standard Operating Procedures).
• Install authorised software and ensure patches and upgrades are applied to end-user devices.
• Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).
• Comply with all company policies and procedures.
• Participate in the implementation and support of IT-related policies.

Requirements:

• Working knowledge of office automation products and computer peripherals,
• Very good experience with Windows/Linux/Mac OS/iOS and Android environments
• Strong troubleshooting and critical thinking skills
• Experience in Jamf / Intune / Airwatch / Kandji.
• Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.
• Excellent communication skills
• Knowledge of compliance, security best practices and end-point protection
• Ability to perform remote troubleshooting and provide clear instructions.
• Positive and professional demeanour.
• 3 - 4 years of relevant experience.

What we offer:

• Competitive Salary
• Inclusive culture
• Cross-Functional Collaboration
• Career growth opportunities
• Merit-Based Advancement