IT Support Engineer

Sydney based IT Managed Services Provider is looking for an IT support professional to satisfy the ongoing IT support needs for its customers.
For more than 25 years AceNet Solutions has been providing end-to-end IT support services to our customer's delivering a range of IT services including server, networking, desktop, mobility, virtualisation and cloud computing. We are currently seeking an experienced and enthusiastic candidate with strong competency in resolving day-to-day IT service requests, a solid understanding of IT service delivery for our corporate customers, and the ability to contribute to and support IT project initiatives.

The ideal candidate will need to have a minimum of 3-4 years experience in a similar IT support position. In this role, you will have the chance to engage with a broad range of the latest IT technologies. If you have skills in providing general IT support services and have a desire to further extend your knowledge whilst working with a dynamic and fun team, this opportunity is perfect for you.

This is an excellent opportunity for the right candidate as training towards Microsoft 365 Certification is provided along with an attractive salary package.

The successful applicants will have:

* Excellent verbal and written Communication skills are essential
* A strong customer focus and the ability to develop sound working relationships with clients
* Presales experience with ability to contribute towards IT proposals and quotes
* Tertiary IT qualifications (University or College/TAFE)
* Excellent problem solving and troubleshooting skills
* A strong service ethic and have a proactive, energetic approach to IT support
* Ability to multi-task, prioritise & work to deadlines
* A desire to extend knowledge and gain further experience
* Ability to follow instructions and also be able to work unsupervised

Applicants must also possess:

* Troubleshooting skills for Operating Systems and Applications (Microsoft Windows & Mac OS within modern workspace environments)
* Comprehensive knowledge and experience of Microsoft Office 365 administration including Exchange, MS Teams, SharePoint and One Drive
* Active Directory Administration for both On-Premises, Azure (Entra) & Hybrid deployments
* Experience in configuring and installing computer hardware onsite (Desktop/Laptop/Networking Equipment)
* Networking & Wi-Fi knowledge (TCP/IP, DHCP, DNS, VPN's etc.)
* Server Virtualisation knowledge (i.e. Hyper-V, VMware) + backup technologies
* Sound knowledge of Cyber Security principals and compliance
* Experience with operating system patching and mitigation works
* Anti-Virus End Point Protection Kaspersky/Webroot/Sophos
* A valid driver’s license and own motor vehicle

The Following is an advantage but not essential:

* Microsoft MCSE/MCITP/MCP certification
* Exposure to websites and CMS's such as WordPress
* Exposure to VOIP technologies (MS Teams Telephony)
* Exposure to Audio Visual technologies
* Firewall Installation / management skills (e.g. Fortinet Firewalls or similar)

Extensive technology experience is necessary along with hands on experience in a similar IT support role. This role is primarily a 1st to 3rd level Support position working in a great team environment. If you consider yourself capable, professional and passionate about IT, this is the perfect role for you. Working at AceNet means that you will be working in a great team with an opportunity to help grow your career as the business grows working closely with people who also share a passion for technology.

Graduates are encouraged to apply if they have a high aptitude in Information Technology but may fall short on some of the requirements above. We are always looking for highly talented IT staff.

You must also be an Australian citizen or permanent resident to apply.
No Agencies Please.

(www.acenetsolutions.com.au)

Job Type: Full-time

Pay: $55,000.00 – $85,000.00 per year

Experience:

• IT support: 3 years (Preferred)

Language:

• English (Required)

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Location:

• Sydney NSW 2000 (Required)

Work Location: In person