IT Support Engineer

Role Summary

We are looking for an IT Support Engineer to manage the day-to-day IT operations at DrishtiNova.

The role is responsible for maintaining end-user devices, Google Workspace, network infrastructure, security controls, software licensing, and office IT systems. The successful candidate will ensure employees have a secure, reliable, and well-managed IT environment while supporting the company’s growing technology infrastructure.

Identity & Access Management

• Manage Google Workspace users, groups and permissions.
• Create, modify and disable user accounts.
• Configure MFA and security policies.
• Manage shared mailboxes, aliases and distribution groups.

Device Management

• Configure laptops and desktops for new employees.
• Manage device inventory and asset register.
• Install operating systems, drivers and required software.
• Ensure antivirus, encryption and security policies are applied.
• Coordinate device allocation, return and replacement.

Network & Infrastructure

• Manage office Wi-Fi, switches, firewall and internet connectivity.
• Monitor network health and troubleshoot connectivity issues.
• Support printers, biometric devices and meeting room equipment.
• Coordinate with ISPs and infrastructure vendors when required.

Security Operations

• Maintain endpoint security.
• Ensure operating systems and applications remain updated.
• Monitor MFA compliance.
• Support vulnerability remediation activities.
• Maintain IT security checklists.

Software & License Management

• Manage software subscriptions and licence renewals.
• Maintain the subscription register.
• Coordinate renewal approvals before expiry.
• Remove unused licences and optimise software costs.

IT Operations

• Resolve employee IT issues.
• Maintain the IT issue log.
• Track incidents through to closure.
• Maintain standard operating procedures.

Documentation

Maintain documentation for:

• Device Inventory
• Subscription Register
• IT Asset Register
• IT Policies
• Recovery Procedures

Required SkillsTechnical Skills

• Google Workspace Administration
• Windows & macOS Administration
• Networking fundamentals
• Firewalls
• Endpoint security
• MFA
• Microsoft Office
• Documentation

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person