IT Support Engineer

Job Description: IT Support Engineer (On-Call/Freelance/Casual) – Canberra

Greetings from EIL Global!

EIL Global is a leading IT services provider delivering End User Computing (EUC), IT Infrastructure, Networking, and Data Centre support across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we partner with global enterprises to provide reliable onsite IT support across multiple countries.

We are currently seeking experienced IT Support Engineers with hands-on Audio-Visual (AV) support experience to provide on-call, freelance, and casual onsite IT support in Canberra.

Key Responsibilities

Provide onsite desktop support and troubleshoot hardware, software, and operating system issues.

Install, upgrade, configure, and re-image Windows operating systems.

Diagnose and resolve issues related to desktops, laptops, printers, and other IT peripherals.

Provide AV support for meeting rooms, conference rooms, and collaboration spaces.

Set up, configure, and troubleshoot AV equipment, including projectors, displays, interactive screens, microphones, speakers, and video conferencing systems.

Troubleshoot video conferencing platforms and meeting room technologies, including Microsoft Teams Rooms or similar solutions.

Perform basic connectivity and AV signal troubleshooting to ensure seamless audio and video functionality.

Conduct basic network troubleshooting in LAN/WAN environments, including routers, switches, and network connectivity.

Respond to service requests promptly while maintaining a high standard of customer service.

Document all support activities, troubleshooting steps, and resolutions accurately.

Coordinate with internal teams and client stakeholders to ensure smooth service delivery.

Requirements

Minimum 3 years of experience in IT support, desktop support, or field services.

Hands-on experience in Audio-Visual (AV) support and troubleshooting.

Practical knowledge of meeting room AV systems, video conferencing equipment, microphones, speakers, displays, and projectors.

Experience supporting Microsoft Teams Rooms or similar video conferencing solutions is an advantage.

Strong skills in desktop hardware and software troubleshooting.

Good understanding of networking concepts, including LAN, WAN, routers, and switches.

Experience with Windows OS deployment, imaging, and break-fix support.

Excellent communication, problem-solving, and customer service skills.

Ability to work independently and manage onsite assignments.

Flexibility to provide on-call support based on project requirements.

Why Join EIL Global?

Flexible on-call, freelance, and casual work opportunities.

Opportunities to work with leading enterprise clients across various industries.

Competitive compensation on a per-assignment basis.

Exposure to diverse IT infrastructure and AV technology projects.

Interested?

Please share your updated CV with [email protected].

We look forward to hearing from you!

EIL Global – IT Support and Infrastructure Services