IT Support Engineer

IT Support Engineer – Berkhamsted, Hertfordshire – Excellent Benefits

We have an amazing opportunity for an IT Support Engineer to join our team in our UK office!

At QCS Staffing, we’ve been delivering expert talent solutions in five of the world’s fastest growing sectors, and sourcing candidates from all over the globe for over 34 years! With over 150 employees across our offices in the UK, US, and Europe, we are constantly on the hunt for eager individuals to join our team.

What we provide:

• An inclusive ‘one team’ ethos, with endless socials, charity events and celebrations!
• Fantastic career progression opportunities, award-winning training and development programs (we invest in YOU)
• Private Healthcare & Pension plan
• Early finish on a Friday
• Hybrid working
• Enhanced maternity and paternity pay
• Paid parking

What you’ll do:

• Provide 1st line IT support across hardware, software, and business applications.
• Log, track, and resolve issues via the internal Helpdesk system.
• Diagnose and repair desktops, laptops, and assist with server issues where needed.
• Support CRM and business application issues, escalating when required.
• Set up hardware and accounts for new starters.
• Assist with network administration, security, and connectivity changes.
• Support telephony systems, including setup, configuration, and user queries.

What you’ll need:

• Experience with Windows 11
• Basic knowledge of Windows Server
• Proficiency with Microsoft Office 365
• Phone systems support
• A logical and methodical approach to troubleshooting
• Close attention to detail
• Ability to deliver excellent customer service with a friendly and approachable manner

If you're driven, curious, and love working with incredible people - apply now and grow with us!