IT Support Engineer

• Experienced in hardware, software, and network related issues in order to provide onsite and remote support to both the headquarter and branches.

• Possess foundational knowledge of server and virtual machine installation, administration, and troubleshooting; by monitoring server errors, tracking system performance, and performing daily data backup

• Demonstrate a solid experience of network infrastructure, with experience in installing and maintaining LAN/WAN systems and switches, cable crimping as well as configuring core services such as VLANs, VPNs, and TCP/IP protocols

• Conduct research and analysis to diagnose software and hardware issues, applying strong problem-solving skills to implement effective technical solutions

• Show proficiency in managing and supporting both cloud-based tools and on-premises physical devices, ensuring seamless integration and operation across diverse IT environments

• Troubleshoot connectivity, synchronization, and performance issues to maintain seamless email communication across the organization

• Examine and resolve issues related to Windows Firewall and enterprise antivirus servers to maintain system security and compliance.

• Maintaining readiness of all facilities for meetings, training sessions, and interviews, while liaising with the appropriate departments to manage schedules

• Maintaining workstation functionality through patch installations, system imaging Windows upgrades…etc to ensure uninterrupted desktop and server access for all users

• Demonstrated knowledge and practical experience in the installation and setup of electronic security systems, including access control, CCTV, NVRs, and biometric devices.

• Ensure all IT equipment is fully operating by identifying shortages, obtaining quotations, and performing necessary maintenance

• Monitor and resolve computer system issues from identification to resolution within agreed timeframes, ensuring minimal impact on business operations.

• Develop and maintain IT documentation and knowledge base articles to capture processes, procedures, and troubleshooting steps for future reference and team use.

• Provide regular updates to the IT Manager on ongoing tasks, project progress, and any issues encountered during execution.

Desired Candidate Profile

• Bachelor's/Master’s degree in Computer Science, Engineering or Equivalent degree in IT.
• Proven experience of a minimum of 3-5 years in a role as an IT Executive or a relevant position.
• In depth understanding of office automation products, Desktop & Laptop hardware, IP Cameras, NVR, Door Access Control, IP Phones & IP PABX, Daily Attendance System, and Computer peripherals like printers and scanners.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop, Server /Virtual technologies, Office 365 MS Outlook.
• Knowledge of Wireless Controller & Access Points, Internet Router Firewall & Switches.
• Excellent problem-solving and multitasking skills.
• Excellent communication ability in English, Arabic languages is a plus
• Outstanding organizational and time-management skills
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
• UAE Driving License holder.