It Support Engineer

Role & responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, peripherals, and other IT equipment.
• Troubleshoot Windows OS, Microsoft Office, software, hardware, and user-login issues.
• Provide technical support for interactive panels, smart boards, projectors, displays, and classroom AV equipment.
• Troubleshoot basic LAN, Wi-Fi, internet, network ports, and connectivity issues.
• Install, configure, and maintain computers, printers, software, and other IT devices.
• Provide basic support for biometric systems, CCTV, and other IT-enabled applications.
• Attend and resolve IT complaints through the school's system.
• Escalate unresolved issues to IT Manager, OEMs, or vendors and follow up until closure.
• Coordinate with external vendors for service calls, repairs, installations, and preventive maintenance.
• Maintain IT service records, complaint logs, and maintenance reports. • Assist with IT setup and technical support for examinations, meetings, presentations, school events, and special activities.
• Provide basic technical guidance and training to teachers and staff on IT equipment and applications.
• Follow school policies relating to IT security, data confidentiality, backup, and authorized software usage. Required Technical Skills
• Windows 10/11 troubleshooting
• Desktop & laptop hardware
• Microsoft Office / Microsoft 365
• Basic LAN, Wi-Fi, TCP/IP, DNS & DHCP
• Printers and peripherals
• Interactive panels / smart boards
• Projectors and AV equipment
• Basic CCTV & biometric troubleshooting
• IT asset and helpdesk management
• Vendor coordination and escalation

Preferred candidate profile

• 13 years of experience in IT Support / Helpdesk / Desktop Support.

• Experience in a school, college, educational institution, or corporate environment will be preferred.

• Experience handling classroom technology, interactive panels, networking, ERP systems, and vendor coordination will be an advantage.