IT Support Engineer

Synchro are hiring for an broadly experienced IT Support Engineer to join a large and growing organisation, to support a broad & varied portfolio of customers and technologies.

This is a great opportunity for someone currently working in an 2nd / 3rd Line / Support Engineer looking to broaden their technical exposure beyond a single customer environment.

This role would also suit an experienced Engineer / Analyst looking for a 'step-up, as this role will likely become a lead position in the near future.

You will be providing a wide range of technical support across multiple customers. You will have abroad skillset, which will include strong troubleshooting skills across the Windows Server & Desktop environment. You will be adept in supporting Microsoft 365, Entra ID and Intune, as well as working across networking. Ideally you will have previously supported virtualised environments and storage

Required skills & experience

• Strong IT Support / 2nd & 3rd Line experience
• Solid Windows Server & Desktop knowledge
• Experience with Microsoft 365
• Good understanding of networking and virtualisation
• Customer-focused with strong communication skills
• Self-motivated and comfortable working independently
• Willingness to participate in an out-of-hours on-call rota
• Happy working across multiple technologies and customer environments

Any experience with NetApp, Cisco, HPE, VMware, Microsoft Endpoint/Intune, SQL Server, Dynamics or firewalls would be advantageous although not essential.

This role is based out of Alcester, however hybrid remote working is on offer, with 3 days in the office and 2 days remote.

Role Summary

Role: IT Support Engineer

Location: Alcester, with hybrid working as detailed above

Salary: £40,000 - £50,000 plus excellent benefits