IT Support Engineer _Contract

Key Responsibilities

Manage IT security, vulnerability remediation, and patch management for end-user devices.

Support Microsoft Intune, Microsoft 365, SharePoint, and Copilot environments.

Analyze helpdesk tickets and device metrics to identify recurring issues and drive improvements.

Enhance AI-driven helpdesk workflows and automation.

Provide end-user IT support, including VIP user support.

Develop and maintain IT SOPs and user documentation.

Support IT infrastructure improvement initiatives, including office network and server environment upgrades.

Requirements

3+ years of experience in IT Support, End-User Computing, or Digital Workplace environments.

Hands-on experience with Microsoft 365, Intune, SharePoint, and endpoint management.

Knowledge of IT security, patch management, and troubleshooting.

Strong customer service and communication skills.

Experience supporting VIP users is an advantage.

NTT Singapore Pte Ltd (NTTS)

is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.