IT Support Engineer (Database Focus)

About the company

A well-established international organisation with a collaborative and multicultural working environment. This role offers valuable regional exposure and the opportunity to work closely with diverse stakeholders across APAC. As a Database Support Engineer, you will play a key role in ensuring the stability, performance, and reliability of critical database systems and business applications.

Your new role

• Administer, maintain, and support Microsoft SQL Server databases, including configuration, monitoring, performance tuning, and troubleshooting.
• Provide day-to-day operational support for database environments and business-critical applications.
• Investigate and resolve database, application, and system-related issues, collaborating with regional IT teams and external vendors when required.
• Support database upgrades, patching, data migration activities, and system integration projects.
• Develop, optimize, and maintain SQL queries, stored procedures, and database reports.
• Monitor database health, performance, backup processes, storage utilization, and system availability.
• Assist with UAT, release management, and deployment activities.
• Prepare and maintain technical documentation, operational procedures, and support guidelines.
• Participate in continuous improvement initiatives to enhance database reliability, security, and efficiency.

What you'll need to succeed

• Higher Diploma, Associate Degree, or above in Computer Science, Information Technology, Information Systems, or a related discipline.
• Minimum 2 years of experience in IT Support, Database Support, Database Administration or SQL Server administration.
• Hands-on experience supporting and administering Microsoft SQL Server (MSSQL) environments.
• Strong knowledge of SQL scripting, query optimization, database maintenance, backup and recovery processes.
• Knowledge of Windows Server, Active Directory, and application support is advantageous.
• Strong troubleshooting and problem-solving skills.
• Experience working with vendors, users, and regional support teams.
• Ability to support production environments and respond to incidents in a timely manner.
• Fluent in English, Cantonese, and Mandarin.

What you need to do now

If you're interested in this role, click 'apply now' or contact Farrah Tang at [5741 7795](tel:5741 7795). You may also share your updated CV via [email protected].