IT Support Engineer (Database Focus)

About the company

A well-established international organisation with a collaborative and multicultural working environment. This role offers valuable regional exposure and the opportunity to work closely with diverse stakeholders across APAC. As a Database Support Engineer, you will play a key role in ensuring the stability, performance, and reliability of critical database systems and business applications.

Your new role

• Administer, maintain, and support Microsoft SQL Server databases, including configuration, monitoring, performance tuning, and troubleshooting.
• Provide day-to-day operational support for database environments and business-critical applications.
• Investigate and resolve database, application, and system-related issues, collaborating with regional IT teams and external vendors when required.
• Support database upgrades, patching, data migration activities, and system integration projects.
• Develop, optimize, and maintain SQL queries, stored procedures, and database reports.
• Monitor database health, performance, backup processes, storage utilization, and system availability.
• Assist with UAT, release management, and deployment activities.
• Prepare and maintain technical documentation, operational procedures, and support guidelines.
• Participate in continuous improvement initiatives to enhance database reliability, security, and efficiency.

What you'll need to succeed

• Higher Diploma, Associate Degree, or above in Computer Science, Information Technology, Information Systems, or a related discipline.
• Minimum 2 years of experience in IT Support, Database Support, Database Administration or SQL Server administration.
• Hands-on experience supporting and administering Microsoft SQL Server (MSSQL) environments.
• Strong knowledge of SQL scripting, query optimization, database maintenance, backup and recovery processes.
• Knowledge of Windows Server, Active Directory, and application support is advantageous.
• Strong troubleshooting and problem-solving skills.
• Experience working with vendors, users, and regional support teams.
• Ability to support production environments and respond to incidents in a timely manner.
• Fluent in English, Cantonese, and Mandarin.

What you need to do now

If you're interested in this role, click 'apply now' or contact Farrah Tang at 5741 7795. You may also share your updated CV via [email protected].