IT Support Engineer (Freshers - Mid-level)

1 to 2 weeks training provided

Service Desk Engineer

• Provide first level off-site support to end-users, support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems

• Prompt response to queries via voicemail / email / fax

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

• Receive and answer all users' IT service request calls

Preferred:

• With IT technical support experience or call centre experience is a plus
• Strong communication and customer service skills.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Location: South

Working Hours: 5 Working Days (any day within the week)

8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager