IT Support Engineer (Fully Remote / Microsoft 365 Admin Centre)

• Fully remote setting (Based at KL)
• Permanent Hiring

Responsibilities:

• Provide Level 1 (L1) / Level 2 (L2) IT support for end users.
• Troubleshoot and resolve hardware, software, and basic network-related issues.
• Support Microsoft Windows operating systems, Microsoft Office applications, and end-user devices.
• Perform user account administration and basic support within Microsoft 365 Admin Center.
• Manage user accounts, access permissions, and password resets through Active Directory and cloud platform.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Maintain accurate documentation and ticket updates.
• Build and maintain positive working relationships with users and stakeholders

Requirements:

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in IT Helpdesk, Desktop Support, or End User Computing (EUC) support.
• Possess an ITIL Foundation Certification
• Strong Knowledge of Active Directory, Microsoft 365, Microsoft Windows 10/11, TCP/IP, DNS, DHCP, VPN
• Strong troubleshooting skills for Windows PCs, laptops, printers, and common office applications.
• Experience supporting cloud-based environments is an advantage
• In depth knowledge of Microsoft 365 Administration.
• Able to work independently with minimal supervision.
• Good communication and interpersonal skills.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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