IT Support Engineer (Healthcare)

About the role

We are seeking an IT Support Engineer to provide technical support across our specialist healthcare businesses. The successful candidate will be responsible for providing end-user support and IT systems support across multiple clinic and corporate sites. The role includes supporting Clinic Management Systems (CMS), IT infrastructure, and day-to-day clinic operations. This position involves hands-on troubleshooting, system administration, and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key responsibilities

• Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting CMS systems, end-user computing (EUC) devices, wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation, and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals
• Develop and continuously improve IT documentation, SOPs, and knowledge base articles
• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems
• Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs
• Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements

About you

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Experience in IT administration (system maintenance, user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

About us

At Singapore Medical Group, you'll be part of a dynamic healthcare organisation where technology plays an important role in supporting quality patient care and seamless clinic operations.