IT Support Engineer (L1)

Hiring Alert – IT Support Engineer (L1)

Position: IT Support Engineer (L1)

Department: IT

Experience: 1–2 Years

Location: Jaipur

Employment Type: Full-Time

Role Overview

We are looking for a customer-focused IT Support Engineer (L1) with hands-on experience in desktop support, Microsoft 365, Windows administration, hardware/software troubleshooting, and basic networking.

• Key Responsibilities

Provide first-level support for hardware, software, Windows OS & application issues.

Install, configure & troubleshoot desktops, laptops, printers and peripherals.

Manage Microsoft 365 users, licenses, Exchange Online, Teams, OneDrive & basic SharePoint.

Handle password resets, shared mailboxes, distribution groups & user permissions.

Install and troubleshoot Windows 10/11 and manage Active Directory / Microsoft Entra ID.

Log, prioritize and resolve support tickets within defined SLA timelines.

Troubleshoot hardware failures, software issues and endpoint security/antivirus.

Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP & TCP/IP issues.

Support user onboarding, offboarding, account creation and access management.

Maintain IT asset inventory, technical documentation, SOPs & knowledge base articles.

Required Technical Skills

Windows 10 & Windows 11

Microsoft 365 Administration

Exchange Online & Microsoft Outlook

Microsoft Teams & OneDrive

SharePoint Online (Basic)

Active Directory & Microsoft Entra ID (Basic)

Desktop/Laptop & Printer Support

Hardware & Software Troubleshooting

Basic Networking – TCP/IP, DNS, DHCP, IP Addressing, Wi-Fi & VPN

Endpoint Security & Antivirus

ITSM/Ticketing Tools – ServiceNow, Freshservice, Jira, ManageEngine or similar

Remote Support Tools – AnyDesk, TeamViewer, Quick Assist

IT Asset Management & Technical Documentation

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

• Preferred Certifications

Microsoft 365 Fundamentals (MS-900)

CompTIA A+

CompTIA Network+

Required Soft Skills

Excellent communication & interpersonal skills.

Strong customer service and client-handling abilities.

Good troubleshooting & analytical skills.

Ability to prioritize multiple support requests.

Strong documentation and organizational skills.

Ability to work under pressure and meet SLA commitments.

Candidate Profile

1–2 years of experience in IT Support / Helpdesk / Desktop Support.

Experience supporting Microsoft 365 environments.

Hands-on experience troubleshooting Windows OS.

Experience with hardware/software installation.

Basic networking knowledge.

Experience with ticketing/helpdesk tools preferred.

What We Offer

Exposure to enterprise IT infrastructure & Microsoft technologies.

Hands-on experience with Microsoft 365 administration & endpoint support.

Learning and certification support.

Career growth in Infrastructure, Cloud & IT Operations.

Collaborative and technology-driven work environment.

Interested candidates can share their updated resume at [email protected]

Pay: Up to ₹650,000.00 per year

Work Location: Hybrid remote in Jaipur, Rajasthan (Jaipur)