IT Support Engineer (L1 / Desktop Support) – Roaming

Package: Basic salary plus incentive

Location: Roaming role

Working hours: 9am–6pm, five days a week

After-hours duties: As scheduled on the roster

About the role

Our client, an IT services provider, is looking for an L1 IT Support Engineer to provide frontline support to business users. This is a roaming role involving visits to different customer sites in Singapore, with remote support where assigned.

Key responsibilities

Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.

Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.

Assist with password resets, account unlocks, MFA and user access requests following approved procedures.

Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.

Carry out device setup, onboarding/offboarding checklists and IT asset record updates.

Follow security procedures, document incidents clearly and escalate complex issues to L2 engineers or vendors.

Keep users informed and manage support tickets against service priorities.

Participate in after-hours support when scheduled on the roster.

What we’re looking for

Higher Nitec or equivalent in IT or Computer Science, or relevant practical experience.

Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.

Clear customer communication, systematic troubleshooting and good documentation habits.

Comfortable travelling between customer sites in Singapore.

Relevant internship or part-time IT support experience is considered.

CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals certification is an advantage.

How to apply

Apply with your updated CV, expected monthly basic salary and notice period.

People Connects Pte Ltd

EA Licence: 25C3002

EA Personnel Registration: R2157225

People Connects is a trusted recruitment agency in Singapore, dedicated to bridging the gap between job seekers and hiring companies. We specialise in understanding the unique needs of both talent and employers, ensuring the right fit for every role. Whether you’re a professional seeking your next opportunity or a company looking for the right people, we provide personalised manpower hiring solutions that connect skills, experience, and potential with business success.