IT Support Engineer - L2

Job Summary

L2 IT support is the first line of assistance provided through remote and onsite service. Support for L2 includes knowing clients challenges, engaging with them, and producing tickets against them. The technicians must have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling or installing applications, etc. They also assist with particular customer problems, including solving utilization issues and fulfilling demands for help desks that need IT participation. The IT engineers of this level resolve common IT issues and respond to service requests.

Location: Bangalore, Karnataka

Experience: 3+ Year Experience

Responsibilities

• Installing, configuring, and maintaining all the server hardware including ADDS, DNS, DHCP, WSUS, SCCM and other Application Server.
• Experience on Windows Server 2022, 2012R2, 2019,2016 Hyper-V, PowerShell Scripting, DC/DR and file share.
• Perform system upgrades, patches, and installations as necessary
• Knowledge of AD architecture and infrastructure (LDAP, Directory Replication, group policy, Security, Schema changes, etc.).
• Administer Active Directory (Forests, Domains, AD Partitions, FSMO Roles, FSRM, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, etc.)
• Provides support to VPN remote users and remote office locations.
• Managing domain accounts within Active Directory (creating, enabling, disabling accounts).
• Working knowledge of Active Directory, Group Policy, NTFS, SMB and DFS.
• Analysing system logs and performance metrics to identify root causes of issues.
• Developing and implementing solutions to improve system performance and reliability.
• Participating in IT projects such as system upgrades, migrations, and deployments.
• Need to take care of Accounts and finance servers and application.
• Handling complex technical issues those were not resolved by L1 support.
• Collaborating with vendors and external support teams to resolve critical issues.
• Strong knowledge of Windows and/or Linux operating systems, virtualization technologies such as VMware or Hyper-V.
• Familiarity with storage solutions such as SAN/NAS.
• WIFI/AP configuration and management.
• Configuration and maintains of WIFI portal and change the policy as per the need.
• Deploying the site and services as per need in Access portal wireless.
• Need to have knowledge in Nutanix and HCI Technology.
• Knowledge of firewall and network configuration and protocols to fix issues.

Qualifications

• Qualification: Any degree
• Relevant certifications or Technical Certification is value-added.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Freshers are also welcome.
• Candidates must know about troubleshooting printer, desktop, and laptop-related issues.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.