IT Support Engineer - L2

We’re Hiring | IT Support Engineer - L2

Are you passionate about IT infrastructure, troubleshooting, and solving complex technical challenges?

rProcess Outsourcing Services Pvt. Ltd. is looking for a skilled and proactive IT support Engineer with strong hands-on experience in enterprise IT infrastructure, system administration, and technical support operations.

rProcess is Mysore based ITES & Engineering Design services company established over 15+ years and 2000+ employees.

Key Technical Requirements:

• Windows Server Administration: Installation, configuration, maintenance, and troubleshooting of Windows Server environments.

• Active Directory: Domain administration, user and group management, DNS, DHCP, and authentication troubleshooting.

• Group Policy (GPO): Configuration, deployment, management, and troubleshooting of Group Policies.

• Virtualization: Hands-on experience with VMware ESXi, Microsoft Hyper-V, or equivalent virtualization platforms.

• Network Policy Server (NPS): Configuration and troubleshooting of RADIUS authentication, network access policies, and Active Directory integration.

• Networking: Strong understanding of TCP/IP, VLANs, VPNs, DNS, DHCP, switching, and firewall fundamentals.

• IT Security: Knowledge of endpoint security, patch management, access controls, and system hardening.

• L2 Technical Support: Advanced troubleshooting, incident management, root cause analysis, and resolution of escalated technical issues.

What Sets the Right Candidate Apart?

We're not just looking for someone who resolves tickets. We're looking for someone who takes ownership, identifies root causes, implements sustainable solutions, and proactively contributes to improving IT infrastructure.

Position: IT Support Engineer – L2

Location: Mysore, Karnataka

Experience: 3+ years of relevant experience

Company: rProcess Outsourcing Services Pvt. Ltd.

Interested in Joining Our Team?

Send your updated resume to to [email protected]

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