IT Support Engineer (L2 / Infrastructure)

Job Highlights

• Hands-on exposure across systems, infrastructure and cloud environments
• Opportunity to progress from end-user support into deeper L2 infrastructure responsibilities
• Broad technical exposure across Microsoft 365, Windows Server, networking and virtualization

About the Opportunity

We are looking for an IT Support Engineer (L2 / Infrastructure) to provide advanced technical support across end-user, systems, network and infrastructure environments.

You will take ownership of escalated incidents from Level 1 support, perform deeper technical troubleshooting, execute approved system changes and work with internal teams and vendors to resolve complex technical issues.

Key Responsibilities

• Take ownership of escalated Level 2 incidents and troubleshoot complex system and infrastructure issues.
• Support Windows Server environments including Active Directory, DNS, DHCP and file/print services.
• Provide Microsoft 365 and Google Workspace administration and troubleshooting support.
• Troubleshoot network connectivity, firewall and VPN-related issues.
• Support approved firewall changes including routing, NAT and firewall rules.
• Perform server patching, system maintenance and routine optimization activities.
• Support VMware and Hyper-V environments, including virtual machine and snapshot operations.
• Perform backup and restore activities and verify successful recovery.
• Assist with EDR/security alert triage and escalate security incidents according to established procedures.
• Prepare technical documentation, root-cause analysis (RCA) notes and resolution recommendations.
• Coordinate with vendors and application teams for issues requiring further escalation.

Requirements

Essential

• Diploma or Degree in Information Technology, Computer Science or related discipline, or equivalent practical experience.
• Around 3 years or more of experience in IT support, systems support or infrastructure support.
• Good troubleshooting knowledge of Windows environments.
• Working knowledge of Windows Server and Active Directory.
• Experience supporting Microsoft 365 environments.
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP and VPN concepts.
• Able to independently troubleshoot technical incidents and document findings clearly.
• Good communication and stakeholder-management skills.

Advantageous

Experience in one or more of the following would be beneficial:

• VMware or Hyper-V
• Firewall administration
• Azure or AWS environments
• Backup and recovery solutions
• Google Workspace administration
• Endpoint security / EDR tools
• PowerShell or Bash scripting

Certifications such as AZ-900, CompTIA Network+, Security+ or ITIL Foundation would be advantageous but are not mandatory.

Working Arrangement

• Employment Type: Full-Time
• Work Model: Onsite / Remote / Hybrid depending on customer deployment
• May require after-office support or rostered coverage depending on customer requirements

Application

Interested candidates may apply and we will review your profile and contact shortlisted candidates for further discussion.

People Connects Pte Ltd
EA Licence No. 25C3002
Lim Liang (Jason)
CEI Reg. No. R2157225