IT Support Engineer - Level 2

About Our Client:

The organization operates within the IT services industry, focusing on empowering small and medium-sized businesses by providing managed IT, cybersecurity, cloud solutions, and physical security services. It addresses the challenge businesses face navigating a complex digital landscape by delivering tailored technology solutions that support business growth and security. Established since 1992, the company serves as a trusted technology partner, facilitating the digital transformation and operational success of its clients.

About the Opportunity:

The IT SUPPORT ENGINEER is responsible for delivering effective technical support across desktop, server, network infrastructure, and cloud environments. This role ensures timely resolution of customer issues, contributes to long-term client success through comprehensive solutions, and supports the operational health of customer technology systems. The position requires strong customer service skills, technical expertise, and the ability to manage multiple priorities in a dynamic environment.

Responsibilities:

• Manage and support customer infrastructure including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure.
• Prioritize and address high-impact support tickets efficiently.
• Deliver solutions that fully meet customer needs and contribute to their success.
• Communicate clearly with customers and colleagues to resolve issues.
• Maintain accurate documentation of support activities.
• Meet or exceed key performance indicators related to ticket resolution and customer satisfaction.
• Participate in ongoing training and certification attainment.
• Support shift work in a 24/7 environment as needed.
• Perform other assigned duties.

Requirements:

• Minimum of 3 years professional experience in computer networking, NOC, or helpdesk environments.
• Advanced troubleshooting skills for network devices and configurations.
• Intermediate knowledge and support experience with Microsoft 365.
• Intermediate skills in Active Directory design, implementation, and administration.
• Intermediate knowledge of computer hardware and multiple operating systems including Windows Desktop and Server OS, macOS, and virtualization platforms such as VMware, Hyper-V, or Scale.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills both independently and collaboratively.
• Proficient computer and typing skills.
• Willingness to participate in on-call rotations including weekends and holidays.
• Authorization to work in the United States.
• Successful completion of criminal background and professional reference checks.
• Ability to pass a CJIS background check if required based on team assignment.

Pay Range and Compensation Package:

• The salary range for this role is $65,000 to $80,000, determined based on experience, performance, expertise, and other job-related factors.

Benefits & Perks:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid parental leave
• Flexible paid time off
• Paid volunteer time

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.