IT Support Engineer - M365 / Azure

Core Competencies:

• Microsoft 365 administration
• Endpoint management and security
• IT service delivery and troubleshooting
• Infrastructure monitoring and operational support

Responsibilities:

• Independently research, design, develop and deploy Microsoft 365 solutions that support business and operational requirements.
• Administer the Microsoft 365 environment to maintain service availability, reliability, security and performance.
• Configure, support and maintain Microsoft Intune and Microsoft Defender capabilities in accordance with organisational requirements.
• Provide Level 1 and Level 2 helpdesk support, including remote assistance and troubleshooting.
• Participate in an after-hours and weekend standby support roster, where required.
• Monitor system health and regularly review, analyse and test systems to identify performance, availability and security issues.
• Plan and coordinate the deployment, replacement and lifecycle management of IT hardware.
• Perform and verify system updates, backups and restorations, as required.
• Collaborate with internal stakeholders to improve system functionality, service quality and user experience.
• Coordinate IT onboarding and offboarding activities for new hires and departing employees.
• Create and maintain system configuration records, operating procedures, process documentation and end-user guides.
• Provide high-quality technical support and coordinate with internal teams and external vendors to resolve issues both onsite and remotely, including onboard vessels.
• Travel overseas when required to provide ad hoc IT support.
• Support IT procurement activities, including sourcing, vendor coordination, quotation review and order follow-up.
• Maintain accurate hardware and software asset inventories.
• Complete and document daily, monthly and annual IT operational checks.

Requirements:

• At least 2 years of hands-on experience administering and supporting Microsoft 365 environments.

• More than 3 years of experience providing Level 1 and Level 2 IT support in a medium-sized or large enterprise environment.

• Working knowledge of Microsoft Intune and Microsoft Defender.

• Strong customer service, communication, analytical and problem-solving skills.

• Ability to work independently and collaborate effectively as part of a team.

• Willingness to provide after-hours standby support and travel overseas when operationally required.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref10(at)trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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