IT Support Engineer (OJT Entry/ Junior level) - Service Desk

Responsibilities:

• Receive and answer users' IT service request calls.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• IT technical support or call centre experience is a plus
• Strong communication and customer service skills