IT Support Engineer (Remote)

AFON IT Pte Ltd is an established IT system integrator providing managed IT services and technical support solutions to businesses.  It is a subsidiary of BIPROGY Inc., listed on the Tokyo Stock Exchange.

We are looking for a proactive and resourceful IT Support Engineer to join our team on a remote work arrangement, offering the flexibility to contribute your technical expertise from home while supporting business clients effectively.

Job Description for IT Support Engineer (Remote)

Key Responsibilities:

• Maintain and monitor our clients’ servers, network, security and computer systems to meet the clients’ current and future requirements.
• Monitor client’s systems and identify performance issues proactively.
• Provide IT technical support to existing clients.

Skills/Attributes:

• Minimum of 3 years of relevant working experience.
• Practical experience with Windows Server OS, network switches, routers, and firewalls.
• Hands-on experience in maintaining server infrastructure.
• Working experience in the system integrator industry.
• Fluent in both English and Chinese, with the ability to communicate clearly and professionally with clients and team members.
• Resourceful and able to work independently, with strong troubleshooting skills.
• Experience in cloud deployment, including Microsoft Azure, Microsoft 365, and Microsoft Intune, is an added advantage.
• Experience with Linux OS is an added advantage.

Why Join Us?

• Full-time remote work arrangement with flexibility and autonomy.
• Opportunity to work with a variety of technologies and client environments.
• Supportive team culture with opportunities for professional growth and learning.
• Ideal for experienced IT professionals who value flexibility and independence