IT Support Engineer(Pos)

Key Responsibilities

• Manage the end-to-end customer onboarding process, including lead follow-up, product demonstrations, quotations, installation and system implementation.

• Provide product training and on-site or remote support to customers during system deployment.

• Troubleshoot and resolve customer issues in a timely manner, working with the development team on more complex technical matters.

• Monitor and follow up on outstanding customer issues to ensure proper resolution.

• Gather customer feedback and identify recurring issues or improvement areas.

• Work closely with the Product and Development teams to support product enhancements and improve system usability.

Requirements

• 1–3 years of experience in IT Support, Technical Support, POS Support, System Implementation or a related field.

• Strong customer service and communication skills, with a proactive and responsible approach to problem-solving.

• Comfortable communicating with customers in both English and Chinese.

• Experience with POS systems, F&B, retail or payment solutions will be an advantage.

• Able to work independently while collaborating effectively with internal teams.

Pay: $3,000.00 - $4,000.00 per month

Work Location: In person