IT Support / EUC Engineer

About the role

We are looking for an experienced IT Support / EUC / Desktop Support professional to provide high-quality technical support to end users within a multinational corporate IT environment. The successful candidate will be responsible for incident management, service request fulfilment, workplace technology support, troubleshooting, and end-user assistance across hardware, software, collaboration, networking, and meeting-room technologies.

Key responsibilities

• Provide IT support to end users for incidents, service requests, and workplace technology issues.
• Troubleshoot Microsoft Windows operating systems and Microsoft 365 applications.
• Support applications including Outlook, Microsoft Teams, OneDrive, SharePoint, and Microsoft Office.
• Provide technical support for laptops, desktops, mobile devices, printers, peripherals, and other end-user equipment.
• Troubleshoot basic networking issues including VPN and wireless connectivity.
• Support Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.
• Assist with IT asset management, inventory tracking, asset allocation, and lifecycle administration.
• Support basic IT security, access control, endpoint protection, and compliance requirements.
• Perform root-cause analysis and provide effective solutions to technical issues.
• Maintain a high level of customer service and communicate effectively with users and stakeholders.

About you

• Minimum 3 years of experience in IT Support, Service Desk, EUC, Desktop Support, Workplace Technology Support, or a similar role.
• Proven experience in incident management, service request fulfilment, and end-user support within a corporate IT environment.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Hands-on experience supporting laptops, desktops, mobile devices, printers, and peripherals.
• Working knowledge of networking fundamentals, including VPN and wireless connectivity troubleshooting.
• Experience supporting AV systems, meeting rooms, video conferencing, and collaboration technologies.
• Familiarity with IT asset management and asset lifecycle processes.
• Basic understanding of IT security, access control, endpoint protection, and compliance.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• English proficiency is required.