IT SUPPORT EXECUTIVE (Application & User Support)

Put Your IT Knowledge to Work. Start or Grow Your Career in IT Service Operations!

Who Should Apply

Candidates with at least 1 year of L1 Helpdesk, IT Service Desk or Application/User Support experience;

OR

ITE Nitec/Higher Nitec or Diploma holders in IT-related disciplines; OR

Candidates who have completed relevant IT Troubleshooting, IT Service Management, Helpdesk Operations or similar technical courses.

New IT related graduates and candidates without working IT experience are welcome.

Responsibilities

Attend to users' IT enquiries and application-related problems.

Perform initial diagnosis and authorised L1 troubleshooting.

Log, categorise, update and track incidents using ticketing systems.

Resolve common issues or escalate to appropriate technical teams.

Follow up on outstanding incidents and keep users informed.

Comply with established SOPs, service standards and security requirements.

Requirements

Basic knowledge of Windows, applications and IT troubleshooting.

Familiarity with ITSM, incident management or ticketing is an advantage.

Good communication skills and a logical approach to problem-solving.

Willingness to learn and develop practical IT support proficiency.

Able to work 12-hour rotating day/night shifts, including weekends and public holidays.

What We Offer

Practical exposure to IT Service Desk Operations and Application/User Support.

On-the-job guidance and opportunities to develop L1 troubleshooting and incident-management skills.

Opportunities to build experience and proficiency in IT Service Operations.

Shift allowances and applicable operational incentives.

Salary commensurate with qualifications and relevant experience.

Techelm Services provides managed support services in partnership with established businesses. Our teams deliver Helpdesk and Customer Support services directly to our business partners and their customers.

Techelm Services is a Singapore-based service provider supporting customer contact and operational services. We provide structured and reliable customer service solutions across various sectors, supported by trained personnel and clear operational processes.

We offer employees:

• On-the-job training
• Fixed and predictable work schedules
• A stable and professional work environment

We welcome individuals who are responsible, service-oriented and able to commit to defined work arrangements.