It Support Executive

Job Summary

We are looking for a proactive and service-oriented IT Support Executive to provide day-to-day technical support to students, faculty, staff, and administrative teams. The candidate will be responsible for troubleshooting hardware, software, network, classroom technology, and other IT-related issues to ensure smooth operations across the institute.

Key Responsibilities

• Provide first-level IT support to faculty, staff, students, and administrative teams.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, smart boards, and other IT equipment.
• Diagnose and resolve hardware and software-related issues.
• Support Windows operating systems, Microsoft Office, email, browsers, and commonly used educational applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and connectivity issues.
• Provide technical support in classrooms, laboratories, meeting rooms, and administrative offices.
• Assist with setup and troubleshooting of projectors, displays, audio/video equipment, and online teaching facilities.
• Create, configure, and manage user accounts, passwords, and access permissions as required.
• Maintain an inventory of IT hardware, software, networking equipment, and accessories.
• Maintain records of IT assets, repairs, replacements, and service requests.
• Monitor and follow up on hardware/software repairs with external vendors.
• Install software, updates, antivirus, drivers, and security patches as required.
• Assist with basic data backup, system security, and IT policy compliance.
• Respond to IT support tickets and resolve issues within defined timelines.
• Escalate complex technical issues to the IT Manager/System Administrator or relevant vendor.
• Support online examinations, presentations, seminars, events, and other institute activities requiring IT assistance.
• Prepare basic IT reports and maintain proper documentation.
• Ensure IT facilities remain operational and available during institute working hours.
• Perform any other IT-related duties assigned by the management.

Required Skills

• Good knowledge of Windows operating systems and Microsoft Office.
• Basic knowledge of computer hardware and troubleshooting.
• Basic knowledge of LAN, Wi-Fi, routers, switches, and internet connectivity.
• Knowledge of printers, scanners, projectors, smart boards, and other classroom equipment.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work with faculty, students, and administrative staff professionally.
• Ability to prioritize and resolve multiple support requests.
• Basic understanding of IT security, antivirus, backups, and user access management.
• Good documentation and record-keeping skills.

Educational Qualification

• Diploma / Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.

Experience

• 1-3 years of experience in IT support, desktop support, helpdesk, or a similar role.
• Experience in a school, college, university, coaching institute, or other educational organization will be preferred.
• Freshers with strong technical knowledge and good communication skills may also be considered.

Interested candidates may share their updated CV at [email protected]

priority given to those candidates who belong to Ahmedabad and nearest regions.

Please mention the position applied for in the email subject line as:
Application for the Post of IT Support Executive

job location : SAL Education

Opp Science City ,Sola

Ahmedabad.380066.