IT Support Executive

We are seeking a proactive IT Support Executive to provide day-to-day technical support for hardware, software, and network-related issues. The ideal candidate will be responsible for maintaining IT infrastructure, managing IT assets, supporting end users, and ensuring smooth operation of all IT systems across the organization.

Key Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, upgrade, and maintain operating systems, business applications, antivirus software, and productivity tools.
• Provide technical support to employees for hardware, software, email, and network related issues.
• Configure user accounts, email IDs, Microsoft 365/Google Workspace, and access permissions.  Maintain and track IT assets, including laptops, desktops, software licenses, accessories, and inventory records.
• Perform regular system health checks, software updates, and preventive maintenance.
• Coordinate with vendors for procurement, warranty claims, repairs, and replacements.
• Maintain IT documentation, asset registers, SOPs, and support logs.  Participate in IT audits and compliance activities by ensuring accurate documentation and software license compliance.
• Support network devices such as routers, switches, Wi-Fi access points, and printers.
• Ensure data security by following company IT policies and implementing endpoint security measures.
• Assist in onboarding and offboarding employees by configuring and recovering IT assets.
• Monitor backup processes and report any system issues promptly.

Required Skills

• Strong knowledge of Windows, Microsoft Office, Microsoft 365, and Google Workspace.
• Good understanding of computer hardware, software installation, and troubleshooting.
• Basic knowledge of networking (LAN/WAN, TCP/IP, Wi-Fi, DNS, DHCP).  Experience with Active Directory and user account management is an advantage.
• Strong problem-solving, communication, and customer support skills.
• Ability to manage multiple support requests and prioritize tasks effectively.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft, or Google Workspace are an added advantage.

Key Performance Indicators (KPIs)

• First-call resolution rate.  Average incident resolution time.
• IT asset inventory accuracy.
• User satisfaction (CSAT).
• System uptime and availability.
• Compliance with IT security policies and audit requirements.
• Timely completion of preventive maintenance activities.

Pay: From ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person