IT Support Executive

Job Description — IT Support Executive

Company: Logical InfoSoft Pvt. Ltd.
Location: Vaishali Nagar, Jaipur
Employment Type: Full-Time | On-Site
Experience: Fresher / 1+ Year
Department: IT Support

Job Overview

Logical InfoSoft Pvt. Ltd. is looking for a motivated and customer-focused IT Support Executive to join our team. The candidate will be responsible for providing technical support to clients, understanding their requirements, troubleshooting software-related issues, and coordinating with the development team to ensure timely resolution.

The ideal candidate should have good communication skills, basic technical knowledge, problem-solving ability, and a willingness to learn and work with software products.

Key Responsibilities

• Provide technical support to clients through calls, email, chat, and other communication channels.
• Understand client issues and provide appropriate technical solutions.
• Handle day-to-day support queries related to company software and applications.
• Troubleshoot application, login, configuration, and basic technical issues.
• Understand client requirements and communicate them clearly to the development team.
• Create and maintain support tickets and track issues until resolution.
• Coordinate with developers and technical teams for complex issues.
• Follow up with clients regarding reported issues and resolutions.
• Provide basic product training and guidance to clients when required.
• Assist clients with software setup, configuration, and usage.
• Maintain proper documentation of client issues, solutions, and follow-ups.
• Identify recurring technical issues and report them to the concerned team.
• Ensure timely resolution of client queries according to company processes.
• Maintain professional communication and good client relationships.
• Prepare daily support reports and update the status of pending issues.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of computers, software, and web applications.
• Basic understanding of troubleshooting techniques.
• Ability to understand and explain technical issues in simple language.
• Good problem-solving and analytical skills.
• Ability to communicate effectively with both clients and developers.
• Good follow-up and task-management skills.
• Willingness to learn new software and technologies.
• Ability to work independently as well as with a team.

Technical Knowledge

Knowledge of the following will be an advantage:

• Web applications
• Mobile applications
• APIs and basic API concepts
• Databases and basic SQL
• Browsers and basic troubleshooting
• Software installation and configuration
• CRM/ERP or business management software
• Basic networking concepts
• Ticketing/support systems

Preferred Qualifications

• Bachelor's degree or diploma in Computer Science, IT, or a related field.
• Freshers with good communication and technical aptitude can apply.
• 1+ year of experience in IT support, technical support, software support, or customer support will be an advantage.

Performance Expectations

The selected candidate will be evaluated based on:

• Client query resolution time
• Number of issues resolved
• First-response time
• Follow-up discipline
• Client satisfaction
• Technical problem-solving ability
• Communication quality
• Daily reporting
• Coordination with the development team
• Ability to understand and resolve recurring issues

What We’re Looking For

We are looking for someone who is:

• Customer-focused and professional.
• Good at understanding problems and finding solutions.
• Comfortable communicating with clients.
• Responsible for following up on pending issues.
• Willing to learn and improve technical skills.
• Able to manage multiple support requests efficiently.
• Detail-oriented and organized.

Why Join Logical InfoSoft?

• Work with real-world software and technology projects.
• Gain practical experience in IT and software support.
• Opportunity to work directly with clients.
• Learn about software products, APIs, databases, and business processes.
• Collaborative and professional work environment.
• Career growth opportunities based on performance.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person