It Support Executive

Role & responsibilities

Position Overview:

The IT Expert will be responsible for managing and supporting all technology-related operations across F&B outlets, including POS systems, networking, hardware/software maintenance, CCTV, and data security. The role requires strong technical knowledge, quick troubleshooting skills, and the ability to support multi-location outlets in a fast-paced environment.

Key Responsibilities:

1. POS & Software Management

• Install, configure, and maintain POS systems across all outlets.
• Troubleshoot billing issues, sync errors, and backend mismatches.
• Coordinate with software vendors for updates, integrations, and improvements.
• Ensure accurate mapping of menus, taxes, discounts, and offers in the POS backend.

2. Hardware & Network Support

• Maintain all IT hardware including computers, printers, routers, biometric systems, tablets, and scanners.
• Monitor and resolve network issues, ensuring minimal downtime.
• Conduct regular checks on IT assets and ensure proper functioning.
• Manage installation of new hardware and upgrades.

3. CCTV & Security Systems

• Oversee installation, functioning, and maintenance of CCTV systems across outlets.
• Ensure proper storage and retrieval of surveillance footage.
• Monitor system uptime and coordinate with vendors for repairs.

4. IT Infrastructure & Data Management

• Maintain secure data backups and ensure data integrity across systems.
• Manage email accounts, cloud backups, and server access.
• Ensure proper cybersecurity measures, antivirus updates, and firewall management.
• Prepare and maintain detailed documentation of IT setups and configurations.

5. Vendor Coordination

• Coordinate with external service providers for IT equipment, software, CCTV, and networking requirements.
• Negotiate AMC and support agreements.
• Ensure timely resolution of escalated issues.

6. Support for New Outlet Openings

• Set up complete IT infrastructure (hardware, POS, network, CCTV) for new outlets.
• Ensure smooth launch-day operations by testing all systems.
• Provide training to staff on POS, billing, and IT processes.

7. Helpdesk & User Support

• Provide real-time support to outlet teams for IT and POS issues.
• Train employees on basic troubleshooting, billing processes, and system usage.
• Maintain logs of IT issues and prepare monthly MIS reports for management.

Preferred candidate profile

Qualifications & Skills Required:

• Bachelors degree in IT, Computer Science, or relevant field.
• 3–6 years of IT support experience, preferably in F&B, retail, hospitality, or multi-outlet setups.
• Strong knowledge of POS systems, billing software, networking, firewalls, and CCTV.
• Hands-on experience with Windows OS, MS Office, routers/switches, and cloud backups.
• Strong troubleshooting skills with the ability to diagnose issues quickly.
• Good communication, patience, and user-handling skills.
• Ability to travel to outlets as required.

Key Competencies:

• Technical expertise
• Problem-solving under pressure
• Quick response time
• Detail-oriented and process-driven
• Strong coordination skills
• Multi-tasking ability
• High integrity and confidentiality

Interested candidates can email their cvs to [email protected]