It Support Executive

We are looking for a reliable and organized IT Support to join our growing IT function. This role will be responsible for day-to-day IT support and administrative tasks, ensuring smooth operation of systems and providing timely support to users across the business.

KEY RESPONSIBILITES

• First point of contact for IT support: hardware, software, and application issues (laptops, mobiles, monitors, business apps)
• Manage new starter/leaver processes: onboarding forms, account setup, licences, signatures, and access requests
• Weekly CRM (Dynamics 365) updates: product uploads, project deactivations, report and view creation, quote support, Field Service set ups
• Weekly Sage uploads, report support, and issue resolution with external partner (Codis)
• Coordinate with external vendors to resolve system issues and support requests
• Maintain SharePoint content, Microsoft Lists, and internal forms/process documentation
• Support monthly reporting requirements and internal report generation
• Test new system functionality and changes ahead of rollout
• Handle ad-hoc IT and systems requests

SKILLS AND EXPERIENCE

Essential

• Experience in an IT support, IT administrator, or systems administration role
• Confident troubleshooting hardware and software issues
• Comfortable with data uploads, report tools, and structured admin processes
• Strong organisational and communication skills; able to manage multiple tasks
• Strong communication skills
• Experience coordinating with third-party vendors/support partners

Desirable

• Experience with CRM systems (Microsoft Dynamics 365 preferred)
• Experience with Sage or similar finance/ERP systems
• Experience with Sage Report Designer or similar reporting tools
• Familiarity with SharePoint and Microsoft 365