IT Support Executive

About the role As a Mandarin-speaking IT Support Executive at NETFORGE SOLUTION SDN. BHD., you will be responsible for deploying and maintaining business systems, managing CI/CD pipelines, optimizing network performance, and ensuring the stable operation of our private cloud infrastructure. You will support Chinese-speaking teams and work across rotating shifts to maintain system reliability and efficiency.

What You'll Be Doing

• Perform server system operations and maintenance, including scripting and automation
• 负责服务器系统运维工作，包括编写运维脚本及自动化处理
• Deploy, maintain, monitor, and optimize business systems and infrastructure
• 进行业务系统的部署、维护、监控及优化
• Handle system incidents by performing troubleshooting, analysis, resolution, and follow-up
• 处理系统故障，包括受理、分析、解决及后续跟踪
• Develop and maintain CI/CD pipelines and automation tools to improve operational efficiency
• 负责 CI/CD 平台及自动化工具开发，提升运维效率
• Maintain and ensure the stability and security of private cloud infrastructure
• 维护公司私有云环境，确保系统稳定及安全运行
• Introduce and deploy tools/platforms, and prepare related documentation
• 负责工具平台的引入、部署及相关文档编写
• Collaborate with development teams to support project implementation and track progress
• 与开发团队协作，支持项目实施并跟进开发进度
• Coordinate between after-sales/support team and development team to escalate and resolve issues
• 协调售后团队与开发部门沟通，推动问题反馈及解决

What We're Looking For

• Diploma or Degree in IT, Computer Science, or a related field
• 学历要求拥有IT技术或相关领域的文凭/学位
• Fluent in Mandarin (spoken and written) we are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking team
• 精通中文（口语与书写）
• Minimum 5 years of experience in IT support, system operations, networking, or a related role.
• 至少5年 IT 支持、系统运维、网络或相关经验
• Strong knowledge of networking fundamentals, including TCP/IP, routing, switching, and firewall concepts.Ability to analyze and troubleshoot network issues and optimize performance
• 熟悉网络基础知识，包括 TCP/IP、路由、交换、防火墙等。能够进行网络故障分析及性能优化
• Hands-on experience with web-related technologies such as Nginx, Redis, Zookeeper, MySQL, DNS, etc., including configuration and performance tuning
• 熟悉 Nginx、Redis、Zookeeper、MySQL、DNS 等 Web 相关技术，包括配置及性能调优
• Proficient in one or more programming or scripting languages (e.g. Python, Shell, Go).
• 掌握一种或多种编程或脚本语言（如 Python、Shell、Go）
• Experience with monitoring and logging tools such as ELK, Zabbix, Prometheus, and Grafana
• 熟悉 ELK、Zabbix、Prometheus、Grafana 等监控工具的使用及维护
• Strong problem-solving and troubleshooting skills, with the ability to independently handle complex issues
• 具备较强的问题分析与故障排查能力，能够独立处理复杂问题
• Fast learner with the ability to quickly acquire and apply new technologies in a practical environment
• 学习能力强，能够快速掌握新技术并应用于实际工作
• Experience in team management or technical leadership; prior experience leading a small team (3–5 members) is an advantage
• 具备团队管理或技术指导经验，有带领3-5人小团队经验者优先
• Willing to work non-standard hours, including overtime or when support is required.
• 可接受非固定工作时间（包括必要时的加班或支援）