IT Support Executive

We are looking for a hands-on, organized, and responsible IT Support Executive to provide day-to-day technical support and ensure the smooth operation of the company’s IT equipment, systems, and user accounts. This role involves both technical troubleshooting and IT administrative support.

Key Responsibilities

• Provide daily technical support to employees for computers, laptops, printers, Wi-Fi, routers, and other office IT equipment.
• Troubleshoot basic hardware, software, network, connectivity, and user access issues, and provide timely solutions.
• Manage and maintain proper records of IT assets and equipment, including assignment, movement, repair, replacement, and disposal.
• Coordinate with external IT vendors and service providers for equipment purchases, repairs, maintenance, and technical support.
• Manage company SIM cards and mobile plans, including new registrations, assignments, monthly bill checking, plan changes, and renewals.
• Perform basic Lark system administration, such as creating and removing user accounts, updating employee information, and managing access permissions.
• Support employee onboarding and offboarding, including preparation and collection of IT equipment, account setup/deactivation, and system access arrangements.
• Maintain accurate IT records, tracking lists, and documentation using Excel or Google Sheets.
• Assist in maintaining basic IT procedures, user access records, passwords, and other relevant documentation in an organized and secure manner.
• Monitor recurring IT issues and escalate more complex network, system, or security-related matters to external vendors or senior IT personnel when required.
• Perform other IT support and administrative duties as assigned by the Company.

Requirements

• Diploma or Certificate in Information Technology, Computer Science, Computer Support, Networking, or a related field; equivalent relevant experience will also be considered.

• Proficiency in Mandarin is required, as the role involves communication and coordination with Mandarin-speaking colleagues, users, and/or external vendors.

• 1–2 years of experience in IT support, helpdesk, system support, or a related role. Fresh graduates with good practical IT knowledge are encouraged to apply.

• Able to troubleshoot common issues involving computers, printers, Wi-Fi, routers, software, and basic networking.

• Basic understanding of IP addresses, network connectivity, routers, user accounts, access permissions, and system administration.

• Comfortable using Microsoft Excel or Google Sheets for record keeping and tracking.

• Willing to handle a combination of hands-on technical support, system administration, and IT-related administrative work.

Working Hours:

Monday to Friday (9am-6pm)

Location:

NO. 16B & 16C (2nd & 3rd Floor), JALAN TEMPUA 2A, BANDAR PUCHONG JAYA, 47100 PUCHONG, SELANGOR.

Benefits

• EPF, SOCSO, EIS
• Medical Claim
• Dental Claim
• Annual Leave
• Medical Leave
• Birthday Leave
• Yearly Bonus
• Festive season gifts and celebration
• Unlimited pantry snacks & drinks