IT Support Executive

IT Support Executive

OASIS Global Consulting Pvt. Ltd. is looking for a full-time IT Support Executive to provide day-to-day technical support to our office and remote employees.

Location: Karachi
Employment Type: Full-Time
Salary: Up to PKR 40,000 per month, depending on experience and skills
Working Hours: 9:00 AM – 5:00 PM
Working Days: Monday to Thursday – Onsite | Sunday – Work From Home

Key Responsibilities

• Provide technical support to office and remote employees.
• Troubleshoot Windows, laptop/desktop, software, printer and connectivity issues.
• Provide remote assistance to employees when required.
• Manage basic Microsoft 365 user administration, including Outlook, Teams and OneDrive.
• Manage company email accounts and basic administration.
• Assist with domain, DNS and SSL certificate administration and renewals.
• Maintain routine office data/system backups.
• Maintain records of company laptops, desktops and other IT assets.
• Coordinate with external vendors for hardware repairs, replacements and other IT-related matters.
• Assist with employee IT setup during onboarding and access/system requirements during employee separation.
• Handle basic Wi-Fi, networking and printer-related issues.
• Maintain basic documentation of IT issues, assets, accounts and recurring IT services.

Requirements

• Bachelor's degree or diploma in IT, Computer Science or a related field.
• 2–4 years of experience in IT support/helpdesk or a similar role.
• Good hands-on knowledge of Windows and common hardware/software troubleshooting.
• Basic experience with Microsoft 365 administration.
• Familiarity with email, domain, DNS and SSL administration.
• Good understanding of basic networking and connectivity troubleshooting.
• Good communication and problem-solving skills.
• Ability to provide timely support to both office and remote employees.
• Ability to work independently and coordinate effectively with external IT vendors.

Pay: Rs35,000.00 - Rs45,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 2 years (Required)

Work Location: In person