IT Support Executive

Company Name: Impel Service & Solutions Ltd.

Location: Dhaka (Uttara)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202673310

Job Description: IT Support Executive Job Summary ISSL is seeking a proactive and detail-oriented IT Support Executive to provide technical assistance, maintain workstation health, and ensure seamless call-center and IT operations.

Key Responsibilities

• Provide immediate first-level technical support to agents and supervisors to minimize operational downtime.
• Troubleshoot agent PCs, laptops, monitors, headsets, printers, and scanners.
• Resolve workstation audio issues, softphone configurations, dialer errors, and CRM software integration problems.
• Identify and resolve network connectivity, Internet, LAN/WAN, Wi-Fi, DNS, DHCP, and IP addressing issues.
• Monitor and maintain call-center workstations and IT equipment in good working condition.
• Create, log, update, and close IT support tickets within the internal helpdesk system.
• Escalate complex network, server, or hardware issues to the NOC, System, or Senior IT teams.
• Assist in configuring and supporting IP-PBX, SIP, VoIP, softphones, and call-recording systems.
• Handle basic user-end tasks of MikroTik, Cisco, and Asterisk/Vicidial systems.
• Maintain proper documentation of technical incidents, downtime, and operational solutions.
• Coordinate with vendors and senior IT engineers for hardware repairs and service escalations.
• Prepare daily and weekly IT incident and downtime reports for management review.

Requirements

• Experience: 0-4 years
• Education:
• Skills: it support, technical support, help desk support, administrative support

Last Date of Application: 06 November 2026