IT Support Executive

Job Title: IT Support Executive

Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd. (HUMS)

About Us

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a fast-growing and innovative organization focused on transforming the healthcare industry. We specialize in delivering high-quality medical billing solutions and end-to-end revenue cycle management services, including accounts receivable (A/R) management and related healthcare operations.

With over nine years of experience, we proudly serve Harmony United Psychiatric Care, a US-based healthcare organization. At HUMS, we are committed to excellence, innovation, and continuous improvement as we expand our global footprint.

Position Overview

We are seeking a skilled and proactive System Administrator & IT Executive to manage, maintain, and optimize our IT infrastructure. The role involves ensuring the reliability, performance, and security of systems, servers, and networks while providing technical support across the organization.

Key Responsibilities

• Monitor, maintain, and support servers, systems, and computer networks to ensure optimal performance and uptime
• Perform regular system checks, software updates, patch management, and troubleshooting
• Manage and maintain network infrastructure, including routers, switches, firewalls, and VPNs
• Ensure network security, stability, and seamless connectivity across departments
• Provide end-user technical support for hardware, software, and connectivity issues
• Manage data backups, disaster recovery processes, and data security compliance
• Develop and implement preventive maintenance strategies to reduce system downtime
• Coordinate with external vendors for procurement, maintenance, and technical support
• Maintain IT documentation and ensure adherence to internal IT policies and procedures

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience in system administration or IT support roles
• Strong knowledge of Windows/Linux operating systems and server administration
• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, and VPNs
• Hands-on experience with networking devices such as Cisco switches/routers preferred
• Familiarity with firewall management and access control policies
• Certifications such as CompTIA A+, Network+, MCSA, or CCNA are preferred
• AWS Cloud knowledge is an added advantage
• Strong troubleshooting, communication, and interpersonal skills
• International Voice Support & Coordination

Additional Information

We value diversity, equity, and inclusion and are committed to creating a supportive workplace where everyone has equal opportunities to grow and succeed.

Benefits

• Competitive salary (including EPF and PS)
• Health insurance coverage
• 4-day work week (Monday to Thursday)
• Career growth and professional development opportunities
• Additional benefits such as food and cab-drop facility

Application Process

Interested candidates may send their resume and cover letter highlighting relevant experience and suitability for the role.

For queries, contact: [email protected]

Note: Interviews and calls will be conducted between 4:45 PM – 3:45 AM IST, Monday to Thursday.

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