IT Support Executive

About the role

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is seeking an IT Support Executive to join our growing technology team in Johor Bahru, Johor. This is a full-time position that plays a crucial role in maintaining the reliability and efficiency of our IT infrastructure. As an IT Support Executive, you will be at the forefront of delivering exceptional technical support to our internal teams and external stakeholders, ensuring minimal downtime and maximum productivity across the organisation. This role is integral to our operations, providing both reactive support and proactive solutions to keep our systems running smoothly.

What you'll be doing

• Provide first and second-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently and professionally
• Install, configure, and maintain IT equipment including computers, printers, and peripheral devices
• Manage user accounts, access rights, and security protocols in accordance with company policies
• Monitor and maintain IT infrastructure to identify and resolve potential issues before they impact operations
• Document all support tickets and technical issues, maintaining accurate records of resolutions and solutions
• Provide user training and guidance on IT systems and software applications
• Assist in the implementation and deployment of new IT systems and software updates
• Collaborate with other IT team members and departments to resolve complex technical issues
• Ensure compliance with information security policies and data protection regulations
• Perform routine maintenance tasks such as backups, antivirus updates, and system patches

What we're looking for

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

• Proven experience in IT support or help desk environment, ideally 1-3 years in a similar role

• Strong technical knowledge of Windows and/or Mac operating systems

• Proficiency in troubleshooting hardware and software issues

• Experience with ticketing systems and IT asset management tools

• Understanding of networking fundamentals and basic network troubleshooting

• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users

• Problem-solving mindset with strong attention to detail

• Ability to prioritise multiple tasks and work efficiently under pressure

• Experience with remote support tools and virtual environments would be advantageous

What we offer

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is committed to providing a supportive and rewarding work environment for all employees. We offer competitive remuneration packages commensurate with experience and qualifications. You will have access to professional development opportunities that support your career growth within the IT industry. We foster a collaborative team culture where your contributions are valued and recognised. Our company provides a comprehensive benefits package designed to support your health and wellbeing, including medical coverage and leave entitlements in accordance with Malaysian employment legislation. We believe in work-life balance and provide a flexible approach to support your personal and professional needs. Join a team that invests in your success and provides clear pathways for career advancement within a dynamic and growing organisation.

About us

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. is a forward-thinking technology company committed to delivering innovative solutions and exceptional service to our clients. We specialise in providing integrated design and technology services that drive business value for our partners. Our mission is to create sustainable technology solutions whilst maintaining the highest standards of professionalism and integrity. With a talented team of IT professionals, we pride ourselves on our customer-centric approach and our commitment to continuous improvement. We are an organisation that values innovation, collaboration, and excellence, creating an environment where talented individuals can thrive and make meaningful contributions to our collective success.

Apply now

If you are an enthusiastic IT professional ready to make an impact as an IT Support Executive, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to our recruitment team. Join E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. and become part of a team dedicated to delivering outstanding IT support and solutions.