IT Support Executive

Role & responsibilities :

• Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.
• Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.
• Diagnose and investigate system failures, identifying root causes and applying effective solutions.
• Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.
• Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.
• Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications.
• Document all support activities, technical issues, and resolutions in the IT service management system.

Technical Skills:

• Hardware installation and troubleshooting (PCs, laptops, printers, scanners)
• Operating system support (Windows, macOS, basic Linux knowledge)
• Software installation and configuration (MS Office, antivirus, enterprise tools)
• Basic networking (LAN/WAN, IP configuration, DHCP/DNS)
• Internet connectivity troubleshooting (wired/wireless)
• Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
• Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk)
• Active Directory basics (user creation, password resets)
• Email client configuration (e.g., Outlook, Gmail for business)
• IT asset management

Soft Skills:

• Strong communication and interpersonal skills
• Problem-solving and analytical thinking
• Patience and customer service orientation
• Ability to prioritize and manage time effectively
• Attention to detail
• Team collaboration