IT Support Executive

Company: Diago Technologies
Department: Technical Support / Customer Success
Job Type: Full-Time
Work Location: Hospital / On-site

About the Role

We are looking for a motivated and technically inclined IT Support Executive to support the implementation, configuration, and day-to-day use of our software solutions in a hospital environment.

The candidate will work closely with hospital staff, internal technical teams, and other stakeholders to troubleshoot software-related issues, assist with system configurations, and ensure smooth functioning of our applications.

No prior experience with our software is required. We will provide the necessary training.

Key Responsibilities

• Provide first-level technical support to hospital staff for software-related issues.
• Troubleshoot application errors, login issues, configuration problems, and other technical queries.
• Configure software modules, departments, locations, users, teams, and workflows as required.
• Assist with software implementation, testing, and deployment activities within the hospital.
• Understand and perform basic REST API calls to test integrations and troubleshoot issues.
• Use tools such as Postman or similar API testing tools to validate API requests and responses.
• Collect relevant technical details, screenshots, error messages, and steps to reproduce issues before escalating them to the development team.
• Coordinate with hospital IT teams and internal developers to resolve technical issues.
• Maintain records of reported issues, their status, and resolutions.
• Assist with user training and explain software features to hospital staff.
• Support basic data validation and configuration checks when required.
• Follow established procedures for handling hospital data and maintaining confidentiality.

Required Skills and Qualifications

• Basic knowledge of computers, web applications, and troubleshooting.
• Understanding of REST APIs, including HTTP methods such as GET, POST, PUT, and DELETE.
• Basic understanding of JSON, HTTP status codes, request headers, and API responses.
• Familiarity with Postman or any REST API testing tool.
• Basic knowledge of databases and SQL is an advantage.
• Good communication and problem-solving skills.
• Ability to learn new software applications and technical processes.
• Willingness to work closely with hospital staff and understand their operational requirements.

Preferred Skills

• Experience in IT support, application support, or software implementation.
• Exposure to hospital information systems, HIS, EMR, or healthcare applications.
• Basic understanding of web technologies, networking, and application troubleshooting.
• Familiarity with browser developer tools and reading application error messages.

Training and Development

We will provide training on our software products, hospital workflows, application configuration, troubleshooting procedures, and internal support processes.

The candidate is expected to gradually develop the ability to independently handle common technical issues and escalate complex problems to the development team with the necessary technical information.

Ideal Candidate

The ideal candidate is someone who enjoys solving technical problems, is comfortable interacting with hospital staff, understands the basics of REST APIs, and is eager to learn. Strong troubleshooting ability and a customer-oriented attitude are more important than extensive prior experience.

How Success Will Be Measured

• Timely resolution of routine software issues.
• Accuracy of software configuration and testing.
• Quality of issue documentation and escalation.
• Ability to work independently after training.
• Effective communication with hospital staff and internal teams.
• Reduced recurrence of common configuration and usage issues.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person