Job Description – IT Support Executive

Designation: IT Support Executive

Experience: 2–3 Years

Work Location: HSR Layout - Bengaluru, Karnataka

Work Mode: Onsite

Weekly Off: Tuesday

About the Role

We are looking for a proactive and technically skilled IT Support Executive with 2–3 years of experience to provide technical support to corporate employees and clinical staff across our organization.

The candidate will be responsible for resolving IT support tickets, troubleshooting hardware and software issues, managing IT assets, coordinating new equipment procurement, and ensuring smooth day-to-day IT operations across corporate offices and dental clinics.

Key Responsibilities

1. IT Support & Ticket Management

• Handle and resolve IT support tickets raised by corporate employees and clinical staff.
• Troubleshoot technical issues within the defined resolution timelines (SLA).
• Provide timely support for system errors, login issues, application access, and connectivity problems.
• Track open tickets, maintain proper documentation, and escalate unresolved issues when required.

2. Hardware & Software Troubleshooting

• Diagnose and resolve hardware issues involving desktops, laptops, printers, keyboards, mice, and other IT peripherals.
• Install, configure, and troubleshoot operating systems, business applications, and software.
• Support email configuration, user accounts, password resets, and access-related issues.
• Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity.
• Ensure systems are updated, secure, and functioning efficiently.

3. IT Asset & Inventory Management

• Manage IT assets, including laptops, desktops, monitors, printers, and other peripherals.
• Coordinate the procurement and ordering of new IT assets for employees and clinical locations.
• Maintain accurate records of asset allocation, returns, repairs, replacements, and stock availability.
• Coordinate with vendors for hardware purchases, repairs, warranties, and maintenance.
• Support employee onboarding and offboarding by arranging, configuring, and collecting IT equipment.

4. Employee & Clinic IT Support

• Provide technical support to corporate employees and clinical teams across dental clinics.
• Ensure minimal downtime of IT systems and equipment used in daily clinic operations.
• Assist employees with technical setup, system configuration, and application-related issues.
• Coordinate with internal teams and external service providers to resolve technical problems.

5. Documentation & IT Operations

• Maintain IT asset registers, ticket logs, and troubleshooting documentation.
• Follow IT policies, security guidelines, and standard operating procedures.
• Identify recurring technical issues and recommend preventive measures.
• Assist with system upgrades, software installations, and IT infrastructure improvements.

Desired Candidate Profile

• Experience: 2–3 years of hands-on experience in IT Support, Desktop Support, or Technical Support.
• Education: Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• Strong knowledge of Windows operating systems, hardware troubleshooting, and software installation.
• Experience handling IT support tickets and working with ticketing systems.
• Basic understanding of networking concepts such as TCP/IP, LAN, Wi-Fi, DNS, and DHCP.
• Familiarity with IT asset management, inventory tracking, and hardware procurement.
• Good communication and problem-solving skills.
• Ability to support both corporate employees and clinical staff.
• Willingness to work onsite and provide support based on business requirements.

Key Skills

• IT Helpdesk & Ticket Resolution
• Desktop & Laptop Troubleshooting
• Hardware & Software Support
• Windows OS & Application Support
• Basic Networking & Connectivity Troubleshooting
• IT Asset & Inventory Management
• Hardware Procurement & Vendor Coordination
• Employee Onboarding & Offboarding Support
• Documentation & SLA Management
• Customer Service & Stakeholder Coordination

What We're Looking For

We are looking for a hands-on IT professional who can independently troubleshoot day-to-day technical issues, resolve employee support tickets efficiently, manage IT assets, and ensure reliable IT operations across our corporate office and dental clinics.

The ideal candidate should demonstrate a strong sense of ownership, quick problem-solving ability, and a service-oriented approach to supporting employees.

How to Apply

Interested candidates can share their updated resume with the HR team for consideration. [email protected]

Preferred Experience: 2–3 years in IT Support / Desktop Support.

Weekly Off: Tuesday.