It Support Executive

Job highlights

• Experience leading complex enterprise software implementations and strong ability in articulating process logic and technical architecture
• Conduct product demos, configure products per customer needs, create requirement specs and project plans, manage client interactions, oversee project implementation phases, ensure timely execution and documentation, and handle data migration

Role & responsibilities

• Product demos and feature explanation
• Understand the business requirements and map it with features available in product
• Product configuration according to customer requirement
• Make Requirement Specification documents, project plans and other project related documents
• Interacting with client teams for system integration
• Participate in all phases of project implementation - planning, requirements understanding, solutioning and implementation process.
• Collaborate with development team, implementation team and client and maintain proper communication between teams
• Progress reporting and timely risk identification
• Gather client feedback and ensure performance goals are met.
• Project execution within timelines with proper documentation
• Data Migration.

Preferred candidate profile

• Proven ability to lead complex, enterprise-level software implementations across multiple products and ERP/ecommerce environments.
• Strong ability to articulate process logic and technical architecture including design and delivery of functional and technical presentations to customers and internal stakeholders.
• Excellent written and verbal English communication skills, with a demonstrated ability to lead cross-functional conversations and drive alignment.
• Demonstrated ownership mindset — takes initiative at a team level, holds peers accountable with coaching (not criticism), and drives outcomes without requiring direction.