IT Support Executive

Key Responsibilities

• Install, configure, and troubleshoot trading software such as XTS, Orvix, and Odien.
• Provide technical support for trading terminals, user systems, and related applications.
• Troubleshoot network connectivity, internet access, and LAN-related issues.
• Configure and maintain routers, switches, wireless access points, and other networking equipment.
• Monitor system and network performance to ensure stable and reliable connectivity.
• Identify and resolve hardware, software, and basic operating system issues.
• Assist with network cabling, including UTP, Cat5e, Cat6, and fiber optic connections.
• Support TCP/IP configuration, IP addressing, DNS, DHCP, and other essential networking services.
• Coordinate with internet service providers, software vendors, and internal teams to resolve technical issues.
• Maintain IT equipment records, document technical issues, and ensure timely resolution of support requests.

Required Technical Skills

1. Trading Software

• Working knowledge of trading software such as XTS, Orvix, and Odien.
• Ability to install, configure, and troubleshoot trading applications and terminals.
• Understanding of connectivity issues affecting trading platforms.

2. Networking Skills

• Knowledge of core protocols and concepts: TCP/IP, UDP, DNS, DHCP, HTTP/HTTPS, ARP, and ICMP.
• Understanding of the OSI model and basic network troubleshooting.
• Basic knowledge of routers, switches, and wireless access points.
• Familiarity with UTP, Cat5e/Cat6 cabling, and fiber optic connectivity.
• Understanding of LAN, WAN, IP addressing, and network connectivity.

3. General IT Support

• Troubleshooting hardware, software, printers, and operating system issues.
• Basic system installation, configuration, and maintenance.
• Good problem-solving and communication skills.
• Ability to respond to technical issues promptly and support users effectively.

Qualification

• Diploma or degree in IT, Computer Science, Networking, or a related field.
• Relevant technical certifications or practical experience will be an advantage.

Preferred Candidate: A technically skilled and proactive individual with trading software knowledge, networking fundamentals, and the ability to troubleshoot IT issues efficiently.