It Support Executive

Role & responsibilities

• Provide day-to-day IT support to employees for laptops, desktops, printers, Wi-Fi, internet and email.
• Fix hardware and software problems, install and set up new laptops
• Keep records of all IT assets and laptop allocation to employees.
• Manage the office/plant Wi-Fi, LAN and leased line, and coordinate with internet and network service providers.
• Monitor servers and CCTV, and coordinate with vendors for repairs
• Support Gmail / Google Workspace and login issues
• Handle IT needs when an employee joins, transfers or leaves
• Prepare simple reports (asset list, repairs, replacements) in Excel.
• Manage the Scalefusion MDM agent (install, uninstall and rename) and keep track of all MDM-enrolled devices.

Preferred candidate profile

• Diploma / Degree in IT, Computer Science or Electronics
• Basic knowledge of laptop and desktop hardware (RAM, SSD/HDD, CPU), LAN, Wi-Fi, routers and switches
• Basic idea of servers, CCTV and Google Workspace
• Good troubleshooting skill and good Excel