IT Support Executive

About the role

We are seeking a meticulous and people-oriented Management Executive Officer to support user administration, system access management, and operational processes. The successful candidate will play a key role in ensuring users receive timely assistance, access requests are managed effectively, and operational data is maintained accurately. This position is ideal for individuals who enjoy working with people, are highly organized, and can manage large volumes of information while maintaining accuracy and service quality.

Key responsibilities

• Provide Level 1 support to users and respond to enquiries related to internal systems.
• Escalate complex technical issues to subject matter experts and monitor cases through to resolution.
• Assist users with account creation, modification, and deletion of system access.
• Support User Account Review (UAR) activities and follow up with stakeholders to ensure timely completion.
• Conduct basic onboarding and orientation for new system representatives.
• Maintain and update operational records, databases, and documentation.
• Perform data consolidation, verification, and reporting activities.
• Liaise with stakeholders to clarify requirements and provide administrative support.
• Ensure accurate tracking and closure of user queries and requests.
• Perform any other ad-hoc administrative and operational duties assigned by management.

About you

• Diploma or Degree in any discipline.
• Strong attention to detail and ability to maintain a high level of accuracy.
• People-oriented with excellent customer service and stakeholder management skills.
• Good command of spoken and written English.
• Proficient in Microsoft Office applications, especially Microsoft Excel.
• Ability to process, organize, and structure large volumes of information effectively.
• Strong organizational and multitasking skills.
• Able to work independently and collaboratively within a team environment.
• Prior experience in administrative support, user support, customer service, or operations will be advantageous.
• Responsible, reliable, and committed to delivering quality work.